The Integrated Citizen Facilitation Centres (SETU) is an approach in this direction. Previously there were multiple points of interaction between the citizen and individual departments spread over so many different Government offices. Now a one-stop service center for all such routine matters is made available.

Most of these citizens coming to government offices are from middle class, commuting to their work place and trying to improve their living standards. They are forced to take leave from office and spend time at the government office to get some routine work done, register their grievance, and expedite some action. The citizens would certainly like to spend their time more productively. They would welcome a service that is available beyond the normal office hours and on holidays. The benefits from even a marginal increase in statewide human productivity are unimaginable.
Improved services can have tremendous political spin-offs too. People will start believing in the genuineness of the government's intentions to tackle their problems. Faster disposal of files, timely decisions, and accessibility to citizens will create an atmosphere of trust and goodwill.
Indirect employment generation is another major advantage of this project.
The Integrated Citizen Facilitation Centres (SETU)are working on these very basic needs of the citizens and reorienting our administrative processes accordingly. The aim is to lay the foundation for e-governance, create visible impact of the intention of the Government in this direction, and facilitate the interaction of the citizens with the Government to make it more transparent, pleasant and satisfying.