Government staff has been made computer literate. Computer hardware has been purchased. VSAT network has been established. In short, departments are having computer hardware, computer literate manpower, networking, and state of the art technology. The intention of the government to reach out to the public is also there. SETU is a system to gel it all together.
Now the Integrated Citizen Facilitation Centre helps in the short run to lay a foundation for improved services in the foreseeable future, provided a roadmap is clear and we move towards it progressively.