As part of the administrative reforms Government of Maharashtra has been taking several initiatives aimed at making the administration more responsive. Since July 1999, a facility has been made available to the citizens to personally put forth their grievances to eleven key government officials on a fixed day every month (first Monday). While the aim is to redress the grievances on the spot, they are to be disposed off within one month if for some reason this cannot be done. This was initially named as Janata Din, and later re-christened as Lokshahi Din. In addition, Government has directed the Head of the office to be accessible to the general public between 10 AM and 2 PM on every Monday and Friday (Headquarter day). Thus a solid foundation for handling grievances has already been laid. What was then required was to add the power of Information Technology to this.

Many individual initiatives have also been taken from time to time in reforming the way services to a common man can be delivered more efficiently. Ahmednagar pattern adopted a teller system of the banks and focused on demystifying the procedures. Sindhudurg pattern initiated a single window system for issuing certificates etc within a specified period. Nagpur pattern aimed at better facilitation while adopting the single window clearance. SETU in Thane attempted to combine many of these elements. These have since been replicated in many districts. These are only some of the pioneering efforts in this direction. Each of these systems has met with success and people have benefited a great deal. Through isolated examples of personal initiatives in efficiently handling certain issue exist; what was required was to make it sustainable by putting in place systems that would facilitate this process across the state.